Terms & Conditions

Article 1 - Definitions

1.1. HUES STUDIOS: HUES STUDIOS, located in Enschede, Chamber of Commerce 84632623.

1.2. Customer: the natural or legal person who places an order with HUES STUDIOS.

1.3. Agreement: the agreement between HUES STUDIOS and the customer for the purchase and delivery of products.

1.4. Products: the products offered for sale by HUES STUDIOS.

Article 2 - Applicability

2.1. These general terms and conditions apply to all offers, orders and agreements between HUES STUDIOS and the customer.

2.2. The customer agrees to these terms and conditions by placing an order.

2.3. HUES STUDIOS reserves the right to change these terms and conditions at any time. Customers will be notified of changes via email or other means of communication. Customers are responsible for regularly checking the terms and conditions on the HUES STUDIOS website and agree to any changes upon continued use of the services.

2.4. The products that HUES STUDIOS offers are handmade. This means that there may be minor deviations in shape and size. The images on the HUES STUDIOS website are indicative. Actual products may differ from images.

Article 3 - Handmade products, deviations from the product description

3. HUES STUDIOS offers handmade products, which may lead to minor deviations in shape and size. Images on the website are indicative, the actual products may differ from the images. Customers can contact HUES STUDIOS for more information about possible deviations before placing an order.

Article 4 - Offers and prices

4.1. All offers from HUES STUDIOS are without obligation, unless otherwise stated.

4.2. The prices of the products are in euros, including VAT.

4.3. Shipping costs are free for orders above €75. For orders under €75, the shipping costs are €4.95.

4.4. HUES STUDIOS may change the prices of the products at any time. Changes will take effect when they are published on the HUES STUDIOS website.

Article 5 - Orders

5.1. The customer can place an order via the HUES STUDIOS website.

5.2. HUES STUDIOS will send the customer a confirmation of the order by e-mail.

5.3. The agreement is concluded when the customer has received confirmation of the order.

5.4. The customer can cancel the order within 14 days of receipt.

Article 6 - Delivery

6.1. HUES STUDIOS will deliver the products to the address provided by the customer.

6.2. Delivery time varies depending on customer location.

6.3. During special promotions or campaigns, delivery time may be extended by 1-2 working days.

6.4. HUES STUDIOS is not liable for delays in delivery due to third parties, such as the carrier, or circumstances beyond the control of HUES STUDIOS (force majeure). If the order is not delivered within the maximum delivery time of 10 working days, the customer must contact HUES STUDIOS.

6.6 HUES STUDIOS does not deliver on Sundays and public holidays.

Article 7 - Payment

7.1. The customer can pay for the order via iDeal, Bancontact, PayPal.

7.2. The payment term is immediate.

7.3. HUES STUDIOS reserves the right to cancel the order if the customer does not pay within the payment period of 7 days. Customers may receive a reminder before the order is canceled.

7.4 If the customer does not pay within the payment term, HUES STUDIOS is entitled to charge the customer statutory interest and collection costs.

Article 8 - Right of withdrawal

8.1  HUES STUDIOS products are handmade and unique. As a result, there may be subtle deviations from the product description. These deviations are part of the character of the products and are not a reason for return.

8.2 The customer has the right to cancel the order within 14 days.

8.3. The customer must notify HUES STUDIOS of the revocation in writing or by e-mail.

8.4 . The customer must return the products to HUES STUDIOS within 14 days of the cancellation.

8.5. The costs of return shipping are for the customer.

8.6. HUES STUDIOS will refund the purchase price of the products within 14 days of receipt of the return shipment.

8.7 The customer must return the products in the original packaging.

8.8. The customer is responsible for the products during return transport. Damaged products may not be fully reimbursed.

8.9 The products of HUES STUDIOS are handmade and unique. As a result, there may be subtle deviations from the product description. These deviations are part of the character of the products and are not a reason for return. Unacceptable deviations are imperfections that hinder the use of the product. Examples of unacceptable imperfections are:

  • Broken products
  • Products with large cracks or holes
  • Products that do not meet safety requirements

Acceptable deviations are subtle deviations in:

  • Size
  • Form
  • Cartridge
  • Dimensions (as all products are handmade and unique)

Customers may contact HUES STUDIOS for questions regarding the acceptability of deviations. If in doubt, photos of the deviation must be included. HUES STUDIOS will assess the deviation and then contact you.

Article 9 - Warranty

9.1. HUES STUDIOS offers no warranty on the products, except for the legal warranty. Customers should contact HUES STUDIOS if there are any problems with the product, even if there is no warranty.

Article 10 - Liability

10.1. HUES STUDIOS is not liable for damage caused by the products, unless there is intent or gross negligence.

10.2. HUES STUDIOS is not liable for damage caused by delays in delivery.

10.3 HUES STUDIOS is not liable for damage caused by incorrect use of the products.

Article 11 - Disputes

11.1 All disputes between HUES STUDIOS and the customer will be settled by the competent court in the Netherlands. These terms and conditions do not constitute a waiver of any legal rights that the customer may have under applicable law.